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HR & Payroll Management Systems View from the top PROFILE Organisation: Rentokil Initial plc. Interviewee: Job Title: The Subject: Fergal Harkin. Group HR head of programmes. Rentokil Initial has installed a new HR system to help align its global human resources processes and provide standard systems to all its senior managers. Q: W HAT WAS YOUR REASON FOR PUTTING IN A NEW HR INFORMATION MANAGEMENT SYSTEM ? A: Rentokil has largely operated as a holding company with three primary global brands Rentokil pest control, Initial wash room services and Ambius interior landscaping but in addition we have a number of local brands in each of the countries we operate in. Although there has been some global branding of the various business units, it has largely been a siloed organisation where businesses have operationally been very independent. Back-office systems and processes have been at business unit-level and achieving consistent processes and management information across the 50 different countries we operate in has been very difficult. The companys strategic direction is now to move to a more consistent and integrated business model. As part of this we needed to implement standard processes for our global management community, covering a new grading structure and performance management processes. In addition we needed to establish a global management database to support these functions. 12 CONSPECTUS JANUARY 2010 Q: H OW DID YOU SELECT THE NEW SYSTEM AND WHAT WERE YOUR MAIN CRITERIA ? A: We evaluated the marketplace and while there were some very good products for both performance management and to administer the global compensation for senior management, these were generally not in one product. They also reflected a degree of process sophistication that we were not ready for. In the end we selected HR.net Enterprise from Vizual Business Tools because of its flexibility and configurability. While we needed a standalone database for our senior managers, we were also very keen to have the workflow and self-service capability that HR.net Enterprise provided. This would allow us to start by designing fairly simple processes as our first step in standardising our operations, and to really engage the community of managers by giving them direct access to information and fully automate many of their business procedures. ORGANISATION FILE Rentokil Initial is one of the largest business services companies in the world, operating in Europe, North America, Asia-Pacific and Africa. It has over 78,000 staff in around 50 countries. Rentokil Initials success and reputation is based on providing high levels of customer care utilising technically advanced services and products. Its team of R&D scientists and technologists help keep it at the forefront of technical developments across its operations. The companys six divisions are: l Initial Textiles and Washroom Services work-wear and linen rental, washroom services. l Initial Facilities Services a range of facilities services from contract cleaning to catering. l Rentokil pest control services, DIY products and specialist hygiene services. l City Link express parcels delivery. l Ambius office plants, scenting and artwork. l Rentokil Initial Asia Pacific pest control, washrooms and plants. Q: H OW DID YOU PROCEED WITH THE IMPLEMENTATION ? A: We had an agreement with Vizual to provide the initial professional resources team to help us with the implementation and configuration of the product, but we also agreed a handover period in the project timeline where we would begin to train up our own internal developers. We appointed our own project manager and team. In the early phase of the project it was very much Vizual-driven and owned. As we have got further into the project, we have migrated to Rentokil resources being more in control and buying in additional development resource when required from Vizual. HR.net Enterprise is not an out-of-the-box application but is a framework that is designed for developing typical HR processes. We used the basic form building and workflow functionality within the HR.net Enterprise framework to design and develop the performance development and review (PDR) functionality, so we got pretty much a tailor-made PDR process. Q: H OW DID YOU TRAIN ALL YOUR STAFF ON THE NEW SYSTEM ? A: Our learning and development team were key in www.conspectus.com HR & Payroll Management Systems View from the top PROFILE Organisation: Rentokil Initial plc. Interviewee: Job Title: The Subject: Fergal Harkin. Group HR head of programmes. Rentokil Initial has installed a new HR system to help align its global human resources processes and provide standard system HR & Payroll Management Systems specifying the PDR functionality that we have applied and that led them fairly easily to offer training and support. But it is not that challenging from a users point of view bearing in mind we are deploying it to senior managers around the globe, it is a relatively